RX Privacy Policy

At RX Casino, we take your privacy seriously and are committed to protecting the personal data you share with us when you register, deposit, or play at RX Casino. This Privacy Policy explains how we collect, use, store, and safeguard your information when you access our platform, whether through rx.casino, our mobile browser version, or our installable app. By creating an account with us, you agree to the practices described below.

Who We Are

RX Casino is operated by CX FANCY Limited, a company registered in Belize (registration No. 000043345), with its registered office at 9 Barrack Road, Belize City. Our payment agent, FANCYTECH SOLUTIONS LIMITED, is registered in Cyprus (HE 473536) at Avlonos 1, Maria House, 1075 Nicosia. We operate under license No. ALSI-202411043-F12 issued in Anjouan. Throughout this policy, "we," "our," and "us" refer to RX Casino and its operating entities.

Information We Collect

When you use our services, we collect several categories of information to verify your identity, process transactions, and comply with our regulatory obligations. We gather this data directly from you and automatically through your use of our platform.

• We collect your full name, date of birth, email address, phone number, and residential address during registration
• We request identity verification documents such as a passport, driver's license, or national ID, along with proof of address
• We record your deposit and withdrawal history, including payment method details for Visa, Mastercard, Interac, and supported cryptocurrencies such as BTC, ETH, USDT, LTC, TRX, XRP, DOGE, and BCH
• We track your gaming activity, including game selection, wagers, wins, and session duration, to improve our services and detect irregular behaviour
• We automatically collect technical data such as your IP address, device type, browser version, and operating system
• We log your communications with our support team at [email protected] and [email protected]

How We Use Your Information

Here at RX Casino, we use the information we collect for legitimate business and legal purposes. Our goal is to provide a safe, fair, and personalised gaming experience while meeting our regulatory responsibilities under our Anjouan license.

• We use your data to verify your identity and prevent fraud, money laundering, and underage gambling
• We process your deposits and withdrawals through our supported payment methods
• We tailor our bonuses, such as our Welcome package up to EUR 3,000 and RX Store rewards, based on your account activity
• We send you promotional communications about our Wheel of Fortune, RX Tournaments, and RX Jackpots, unless you opt out
• We analyse gameplay patterns to support our responsible gambling measures
• We respond to your enquiries and resolve complaints, which we acknowledge within 72 hours and aim to resolve within 30 days

Cookies and Tracking Technologies

Our RX platform uses cookies and similar technologies to remember your preferences, keep you logged in, and understand how you interact with our games and promotions. We at RX Casino also use cookies for analytics and marketing purposes, including tracking the performance of our affiliate partnerships. You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of our website.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with trusted partners who help us operate RX Casino effectively and lawfully.

• We share data with payment processors, including our payment agent FANCYTECH SOLUTIONS LIMITED, to complete transactions
• We share information with our game providers, including InOut, BGaming, Belatra, Gamzix, Mancala Gaming, Endorphina, Pragmatic Play, Evoplay, Fugaso, Wazdan, and Evolution, to enable gameplay and verify fair outcomes
• We disclose information to regulatory authorities and law enforcement when legally required
• We may share data with fraud prevention and identity verification services
• Our affiliate partners may receive limited data to track referrals, in accordance with our affiliate program terms

Data Retention and Security

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including meeting our legal, accounting, and regulatory obligations. Our security measures include encryption, secure servers, and restricted access controls to protect your information from unauthorised access, alteration, or disclosure. While we strive to protect your data using industry-standard safeguards, no system is completely secure, and we encourage you to use strong KRBk5T_ecjJk&oGts and protect your login credentials.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. We are committed to honouring these rights wherever applicable.

• You have the right to request access to the personal data we hold about you
• You may ask us to correct inaccurate or incomplete information
• You can request that we delete your data, subject to our legal retention obligations
• You may object to or restrict certain types of processing, including marketing communications
• You can withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us through our Contact Us form or by emailing [email protected]. We will respond to your request in a timely manner.

Restricted Territories

We do not offer our services to residents of Austria, France and its territories, Germany, the Netherlands and its territories, Spain, the Union of Comoros, the United Kingdom, the USA and its territories, or any FATF-blacklisted countries. If you access RX Casino from a restricted territory, including through a VPN, which we do not permit, your account may be subject to closure, and your data will be handled in accordance with applicable compliance procedures.

International Data Transfers

Because RX Casino serves international players across EUR, USD, and CAD markets, including Canada, your data may be transferred to and processed in countries outside your country of residence. We take appropriate measures to ensure that any such transfers comply with applicable data protection standards.

Children's Privacy

Our services are intended solely for individuals who are of legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors, and we take immediate action to close any account found to belong to an underage individual.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page periodically. Your continued use of our platform after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have questions about how we handle your personal data, please reach out to us at [email protected] or through our Contact Us form. We are available 24/7 via live chat and aim to address your privacy concerns promptly and transparently.